For patients travelling from abroad, quality of coordination materially affects the clinical outcome. The international care criterion carries 20% weight and is assessed on documented process, not on stated willingness to accommodate.
Pre-arrival documentation
A compliant pathway begins before travel: records review, imaging assessment, a written treatment plan with itemised costs, and a stated schedule that accounts for healing intervals across multiple phases.
On-site coordination
Scored components include dedicated international coordinators, interpretation in the patient's language during clinical consultation rather than only at reception, and written informed consent supplied in that language.
Aftercare and continuity
Cross-border continuity is the most frequent failure point. The index looks for a written warranty scope, records release in a transferable format, and a defined channel for post-treatment complications after the patient has returned home.
- Written warranty terms with stated exclusions
- Transferable clinical records and imaging
- Named contact channel for post-treatment review